Welcome to nailbrush.online.

NailBrush LLC is committed to providing customers with high-quality shoe brushes. If you are not satisfied with your purchase, you can apply for a return or refund according to the following policy.

1. Return Period

You can apply for a return or refund within 7 days of receiving the goods.

Applications submitted after 7 days may not be processed.

2. Eligible Return Situations

Returns or refunds are possible in the following situations:

  • Product has quality issues
  • Received the wrong product
  • Product was damaged during transportation

In the above situations, please contact us promptly and provide order information and relevant photos.

3. Return Conditions for Non-Quality Issues

Items returned for personal reasons must meet the following conditions:

  • Unused
  • Unwashed
  • Original packaging intact
  • Not affecting resale

If the above conditions are not met, we reserve the right to refuse the return request.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged items
  • Orders exceeding the 7-day return period
  • Items missing packaging or accessories

5. Refund Process

The refund process is as follows:

  1. Contact customer service to submit a return request
  2. Obtain the return address after approval
  3. Ship the item back as required
  4. Receive and inspect the item
  5. Refund processing (usually completed within 7 business days)

The refund will be returned to the original payment method.

6. Refund and Shipping Information

  • If the return is due to quality issues or incorrect item shipped: We will cover the shipping costs.
  • If the return is due to personal reasons: The customer will cover the shipping costs.

7. Return Address

Please send all returned items to the following address:

NailBrush LLC

2673 PETALUMA HILL RD

SANTA ROSA, CA 95404

United States

Please include your order number or order information in the package and use a trackable shipping method to return the item.

8. Contact Us

For any questions, please contact us:

Domain: nailbrush.online

Company Name: NailBrush LLC

Email: service@nailbrush.online

Address: 2673 PETALUMA HILL RD, SANTA ROSA, CA 95404, United States

Thank you for choosing NailBrush LLC

We are committed to providing you with a safe and reliable shopping experience, ensuring the satisfaction of every customer.